Terms & Conditions

1. General conduct

All customers are expected to maintain respectful, safe and appropriate behaviour while using the Club.

Customers must:

• Treat other players, visitors and Club employees with respect.
• Follow reasonable instructions given by Club employees.
• Use the courts, facilities and equipment responsibly.
• Maintain appropriate behaviour at all times.
• Respect other customers' playing time and space.
• Keep the Club and courts clean and tidy.
• Report any damage, hazard or unsafe condition to Club staff immediately.

The Club does not tolerate violence, threats, harassment, abusive behaviour or deliberate damage to Club property.

The Club may refuse entry or ask a customer to leave the premises or end their session if their behaviour creates a safety risk, seriously breaches these rules or negatively affects other customers or Club employees.

2. Court use

Customers may only use the court allocated to their booking.

Players must leave the court at the end of their allocated booking time. Customers must not assume that additional playing time is permitted.

Customers must not enter or use a court that has been closed, restricted or declared unsafe by Club staff.

3. Appropriate sportswear & footwear

Players must wear appropriate sportswear and suitable footwear.

Approved padel shoes or suitable sports footwear must be worn on the courts.

Customers may be refused access to the court if their footwear or clothing is considered unsuitable or likely to damage the playing surface or create a safety risk.

4. Food, drinks & smoking

The following rules apply on the courts:

• Food is not permitted.
• Only water and approved drinking supplements are permitted.
• Glass containers are prohibited.
• Smoking is prohibited.
• Smoking devices, including electronic smoking devices, are prohibited.
• Customers must dispose of bottles and rubbish appropriately.

5. Use of court structures

For safety reasons, customers must not:

• Climb on the glass panels.
• Climb on or sit on fencing.
• Climb on court structures.
• Hang from the net or other equipment.
• Stand or sit on areas of the court not intended for this purpose.
• Intentionally hit balls against structures outside normal play.
• Attempt to move, modify or repair court structures or equipment.

Any damage to glass, fencing, turf, nets, doors, lighting or other Club property must be reported immediately.

6. Safety & court conditions

Customers must not play if they believe the court presents an immediate safety risk and should notify Club staff.

The Club may suspend or stop play where conditions are considered unsafe, including:

• Wet or slippery playing surfaces.
• Rain.
• Lightning.
• Strong winds.
• Poor visibility.
• Extreme weather.
• Damage to the court or surrounding structures.
• Lighting or electrical problems.
• Any other condition that may create a safety risk.

Customers must follow staff instructions immediately when play is suspended or stopped.

Players must not resume play until Club staff confirm that the court is safe.

7. Weather & lightning

Because the Club operates outdoor courts, weather conditions may affect play.

In the event of lightning or severe weather:

• Players must stop playing immediately.
• Players must leave the courts when instructed.
• Customers must move to the designated safe area.
• Customers must follow instructions from Club staff.
• Players may return to the courts only when the Club confirms that it is safe.

Customers must not remain on the court during a weather-related suspension.

8. Children & minors

Children must be supervised by a responsible adult while using or visiting the Club, unless otherwise approved by the Club.

Parents or guardians are responsible for the behaviour and safety of children under their supervision.

Children and minors must follow the same court safety and conduct rules as all other customers.

9. Equipment

Customers using Club equipment, including padel rackets and balls, must use the equipment responsibly and only for its intended purpose.

Customers must:

• Return equipment after use.
• Report damaged or defective equipment to staff.
• Not remove Club equipment from the premises without permission.
• Not intentionally damage or misuse Club equipment.

Customers may be held responsible for damage caused by misuse, subject to applicable law.

10. Cleanliness

Customers are expected to help maintain a clean and safe environment.

Customers must:

• Dispose of rubbish in designated bins.
• Remove personal belongings after their session.
• Avoid leaving bottles, packaging or other items on the court.
• Report spills or hazardous substances to Club staff.
• Leave the court and surrounding area in a reasonable condition.

Cleaning and maintenance areas may be temporarily restricted from customer access.

11. Personal belongings & lost property

Customers are responsible for their personal belongings while at the Club.

The Club recommends that customers do not bring unnecessary valuables onto the premises.

Any lost property found by staff will be taken to reception and stored according to the Club's Lost & Found procedure.

Customers claiming lost property may be required to provide reasonable information to confirm ownership.

The Club is not responsible for lost or damaged personal belongings to the extent permitted by applicable law.

12. Damage to Club property

Customers must take reasonable care of all Club property, including:

• Courts and artificial turf.
• Glass panels.
• Fencing and metal structures.
• Nets.
• Doors and locks.
• Court lighting.
• Furniture.
• Rental equipment.
• Other Club facilities and equipment.

Any damage must be reported to Club staff immediately.

Intentional, reckless or improper damage may result in the customer being held responsible for the cost of repair or replacement, to the extent permitted by applicable law.

13. Injury & medical emergencies

Customers participate in padel at their own risk and should ensure that they are physically capable of participating.

If a player is injured:

• Stop play immediately where necessary.
• Notify Club staff.
• Follow staff instructions.
• Emergency services may be contacted where required.
• First aid may be provided by appropriately trained staff within the limits of their training.
• Seriously injured persons should not be moved unless necessary for immediate safety.

Customers must not interfere with emergency response procedures.

14. Emergency procedures

In the event of a fire, medical emergency, severe weather, electrical failure, structural damage, security incident or other emergency, customers must follow Club staff instructions.

Emergency exits and access routes must remain clear at all times.

Customers must:

• Leave the affected area when instructed.
• Follow evacuation instructions.
• Move to the designated safe area or assembly point where applicable.
• Not re-enter an evacuated or restricted area until authorized.

15. Prohibited behaviour

The following behaviour is prohibited throughout the Club:

• Fighting or physical violence.
• Threatening or intimidating behaviour.
• Harassment or abusive behaviour.
• Deliberate damage to property.
• Dangerous or reckless behaviour.
• Refusal to follow reasonable safety instructions.
• Use of the facilities while under the influence of alcohol or prohibited substances.
• Any behaviour that creates a serious risk to other customers, staff or property.

The Club reserves the right to refuse access or end a customer's session where these rules are seriously breached.

16. Staff instructions

Club employees are responsible for maintaining safe and orderly operation of the facilities.

Customers must comply with reasonable staff instructions relating to:

• Safety.
• Court use.
• Weather.
• Court conditions.
• Equipment.
• Emergencies.
• Facility access.
• Customer conduct.

Where necessary, staff may refer serious or exceptional matters to the Club Manager.

17. Customer responsibility

By using The Court Padel Club, customers agree to:

• Follow these Rules & Conditions.
• Follow safety instructions.
• Use the facilities responsibly.
• Respect other customers and employees.
• Take reasonable care of Club property.
• Report accidents, injuries, damage and hazards promptly.
• Ensure that members of their group also comply with these rules.

Failure to comply with these Rules & Conditions may result in the customer being asked to leave the Club or having their access restricted, without prejudice to any other rights available to the Club under applicable law.